Frequently Asked Questions
Got any unanswered questions? Below is a list of all the common questions we get about our cleaning services. Simply click on a question to reveal the answer.
How much do you charge/What is your hourly rate?
We have an all-inclusive hourly rate of $56 for office cleaning, and offer flat-priced packages for house cleaning based on what you need done. To book a clean, schedule a free cleaning audit and we'll visit you in-person to discuss a custom cleaning plan fit for your property.
What is a cleaning audit?
A cleaning audit is an in-person consultation in which you can meet your cleaner, discuss a customised cleaning plan for your property, and receive a precise quote. Simply click the "Book Now" button, select a time and day which suits you, and we'll see you there!
Do you offer weekly/fortnightly house cleaning services?
Yes we do. To book a weekly or fortnightly cleaning service, please schedule a free cleaning audit or send us an email at contact@alphacleansunshinecoast.com.au
What areas do you service?
We service Sippy Downs, Palmview, Glenview, Palmwoods, Buddina, Buderim, Mooloolaba, and surrounding suburbs. If you're not sure whether or not we clean in your area, send us an email and we'll get back to you right away.
What are your hours?
We usually operate between the hours of 8:00 AM and 5:00 PM, with exceptions being made for early-morning or late-night commercial office cleanings.
Are your cleaners police checked?
Every single one of our cleaners goes through a comprehensive background check which includes the requirement to produce a current and valid police clearance.
Are you insured?
We carry public liability insurance so on the off-chance we damage something in your home or office, it'll be covered.
Do you bring your own supplies?
We supply all of our own chemicals and equipment. If you have any particular products you prefer used in your property, feel free to leave them out for your cleaner to use in substitute of their own.
Do you work on public holidays?
If you have a regular cleaning service which falls on a public holiday, we will usually reschedule you to a more suitable day. If you require immediate cleaning services on a public holiday, a 50% surcharge will apply to align with FairWork award increases.
Do you clean offices?
Yes we do. To enquire, please book a free cleaning audit or send us an email at contact@alphacleansunshinecoast.com.au
Are your cleaners professionally trained?
All of our cleaners undergo extensive written, video, and practical training before joining our team. Because of this, you can rest assured knowing you're getting the best service possible.